Business Service Specialist
From your first day, you will be part of an engaged and customer-focused team! Our lending location teams rely on our Business Service Specialist to assess and fulfill the needs of our walk-in and telephone customer traffic while at the same time making sure our lending systems are accurate and updated.
Responsibilities/Duties:
- Greets customers, answers phones, responds to email & schedules appointments for existing & potential borrowers
- Completes a variety of loan maintenance functions that are not handled in the centralized processing centers
- Supports our lending location marketing and sales initiatives
- Provides accounting and clerical support
- Works closely with multiple loan officers to ensure customer satisfaction.
Required Qualifications
- Minimum of high school education with five + years of work experience in lending, finance or related.
- Exceptional customer service skills.
- Accomplishes responsibilities with a high degree of independence under limited supervision.
- Knowledge of credit and accounting policies and procedures.
- Demonstrate exceptional verbal and written communication and listening skills.
- Strong interpersonal skills.
- Approach work with high standards and a positive attitude, eliciting others' confidence.
- Superior attention to detail.
- Proficient in Microsoft Office products. Demonstrate ability to learn our software and database programs.
