Director of First Impressions

This full-time, hourly position is the first face and voice many people experience when they contact or visit Golden Rule Builders. The right person will enjoy welcoming visitors, answering phones, helping potential clients, supporting the office team, and keeping important daily office details running smoothly.

What You’ll Do

As our Director of First Impressions, you will help create professional, friendly, and welcoming experience for clients, vendors, employees, and guests. Your primary focus will be front desk coverage, phone calls, visitor greetings, lead intake, client meeting readiness, and daily office support.

Other responsibilities include:

• Management of Opening the office and preparing the front desk for the day
• Answering and routing phone calls
• Greeting visitors and clients
• Receiving and entering new client leads
• Scheduling follow-up calls and sending confirmations
• Management and update of GRB’s client survey system (GuildQuality).
• Updating Yodeck/front foyer communication
• Keeping the front office, showroom, and meeting spaces visitor-ready
• Maintaining office hospitality items such as coffee and supplies
• Coordinating routine IT troubleshooting with our outside IT provider
• Supporting routine administrative tasks as assigned

This role is not expected to be a technical IT expert or mechanic, but it does require strong follow-through, organization, communication, and coordination.

What We’re Looking For

We are looking for someone who is:

• Friendly, professional, and welcoming
• Organized and detail-oriented
• Comfortable answering phones and greeting visitors
• Able to balance interruptions while staying calm and helpful
• Strong with follow-through and reminders
• A good communicator with both office and field team members
• Trustworthy with confidential information
• Willing to learn company systems and processes
• Dependable and consistent
• Service-minded toward clients, employees, and team members

Why This Role Matters

At Golden Rule Builders, first impressions matter — and so do the behind-the-scenes details that keep our team moving. This role helps clients and visitors feel welcomed while also supporting the office and field team.

Position Details

Position: Director of First Impressions
Department: Administration
Reports To: Office Manager
Status: Full-Time, Hourly

If you enjoy people, details, organization, and being part of a team that values professionalism, care, and follow-through, we would love to hear from you.

Please submit your resume via our website at https://www.goldenrulebuilders.com/work-for-grb/ or email to admin@goldenrulebuilders.com